Refund Policy
Clear information to help you understand
how to raise and discuss order concerns
with EverWood.
Refund Policy
This page explains how to raise and discuss order concerns with EverWood. Please read the information below and contact us with your order reference, product details and a description of the concern. Applicable arrangements should be confirmed against the agreed order documents.
Before Placing an Order
We recommend confirming all key details with us before placing an order, including product selection, specifications, quantities and any customization requirements. Clear communication at this stage helps ensure your order meets your project needs.
Product Specification Confirmation
Please review and confirm product details, drawings, samples (if any) and other relevant information with us before order confirmation. The agreed specifications, quantities and requirements will be included in your order documents.
Reporting a Concern
If you have a concern about your order or received products, please contact EverWood as soon as possible with your order reference, product details and a description of the issue. Our team will review your information and discuss the next steps with you.
Information to Provide
To help us understand and review your concern, please provide relevant information, such as your order reference, product name, quantities, detailed description and clear photos or other supporting materials (if available).
Review and Next Steps
After receiving your information, we will review the details with you and discuss possible arrangements based on the agreed order documents. The specific solution will depend on the nature of the concern and the relevant order details.
How to Contact Us
You can contact EverWood through the following steps. Our team will review your
information and discuss the next steps with you.
Describe the issue
Tell us about your concern
and your order reference.
Provide relevant details
Share product details, quantities,
photos or other supporting
information (if available).
Discuss next steps
Our team will review your
information and discuss
possible arrangements with you.
Still Have Questions?
If you are unsure about any part of the process, please contact us.
We are happy to discuss your specific situation.
Email Us
Call Us
Our Location
Yanzhou District, Jining,
Shandong, China
Request a Quote
Let’s discuss your project needs.
We will get back to you soon.